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Warranty and after sales service

Nearly all our products have a manufacturer’s warranty; the AEDs, depending on brand or model from 2 to 10 years. Spare parts are generally without warranty, with the exception of some batteries.

Want to make a warranty claim or to report a fault? Please send your request by email to [email protected]  or by post to:

Medisol BV
Mercuriusweg 12
4382 NC Vlissingen
The Netherlands

Please send the following details enclosed:

  • A description of the problem and, if applicable, the warranty request
  • Your order- or invoice number
  • If available: the serial number of your product
  • Contact name and address details
  • A description of the action required

Questions about the warranty on your product or questions about the the best repair options, please contact us at [email protected]
on phone number + 44 (0) 1223-790124.